Shipping and Returns Policy
Effective January 1, 2024
Here's how we ship your order, what to check when it arrives, and how to return an item if something isn't right. If you have a question that isn't answered here, our team is happy to help.
to report missing boxes or a count shortage after delivery
to report concealed damage after delivery
shipments require a direct signature
to return unused items, subject to a 10% restocking fee
Shipping policy
What happens between our dock and yours.
Product ownership transfer
Title to the product passes from RB Components to the customer upon delivery. RB Components reserves the right to choose the shipment mode and routing, as well as the transportation company.
Orders shipped outside the U.S.A. may be subject to customs and duty fees.
Damage and missing items
RB Components is not liable for visible damage or missing boxes unless the customer properly receives and documents the issue in line with American Trucking Associations / National Motor Freight Classification rules.
If no count deviation notice is provided to RB Components within 48 hours, delivery is considered accepted without exception. Concealed damage is waived unless reported within 7 days of delivery.
Will Call orders
For Will Call orders, inspect for visible damage and missing pieces at the time of pick-up. Any damage or discrepancies must be reported to RB Components in writing before leaving our dock. If nothing is noted, the count is considered accurate and visible damage is considered waived once you depart.
Direct signature requirement
Because of the high value of certain items, a direct signature is required for shipments of $500 and higher or for items deemed high value.
RB Components is not responsible for lost or not-received items if the signature requirement is waived.
Return policy
Returns are accepted when all three conditions below are met.
Within 30 days
Items may be returned within 30 days from the date of purchase.
10% restocking fee
A 10% restocking fee is applied to all returned items.
Unused and original packaging
Items must be unused, in their original packaging, and in the same condition as received.
How to return an item
Start the return
Log in to your account
Go to Order History
Select the order with the item(s) you want to return
Click Returns
Complete the request form
Tell us the reason for the return
Attach any supporting documents or photos
Wait for approval
Our customer service team reviews your request
You'll get an email with return instructions once it's approved
Package the items
Pack the items securely in their original packaging
Include a copy of the return approval email
Ship the package
Use a trackable shipping method to the address in your approval email
Return shipping costs are the customer's responsibility
Receive your refund or exchange
We process it once the items are received and inspected
Refunds go to the original payment method
Important notes
Returns must be postmarked within 30 days of receiving return approval.
We recommend a shipping method with tracking to make sure your items arrive safely.
Refusal of return
RB Components reserves the right to refuse a return if the items don't meet the return conditions above, or if the return is requested after the 30-day period.